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Patient safety, language and active offer

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Getting to know you better

Setting the contexte

History of Nova Scotia and its Acadian and Francophone populations

Background on French-speaking Communities in Nova Scotia

Acadian Communities

History of Nova Scotia’s Acadie

Dates for historical timeline

Where Are the Acadians and Francophones?

And in Nova Scotia

Acadian and francophone culture

The Acadian Holiday: August 15th

Education for Acadians and Francophones

Historical impacts

Other Francophone Populations (Immigration from within and outside of Canada)

Proportion of francophones in Canada

And for the Nova Scotia

Francophone Immigration Today

Conclusion and evaluation of Module 1

Conclusion of Unit 1: History of Nova Scotia and its Acadian and Francophone Populations

Evaluation of unit 1

A quick break before to continue

Why It’s Essential to Provide Health Care Services in the Patient’s Language

The need for health services in the patient’s language

How Language Impacts Health

Background and Official Languages

The Legal Framework for Official Languages

Quality of Care

Professional Ethics and Responsibility

Definition of consent

Consent conclusion

SOME FIGURES …

Safety Concerns Relating to Communication

The communication – part 1

The communication – part 2

How Context Impacts Communication – Part 1

How context impacts communication – Part 2

Communication Errors

Conclusion and evaluation of module 2

Conclusion of Unit 2 : Why It’s Essential to Provide Health Care Services in the Patient’s Language

Evaluation of unit 2

Providing services in French : it's easy !

Some facts and preconceived ideas

Patients and Health Care Providers’ Expectations

Patients’ expectations

Health Care Professionals’ Expectations

Facility Managers’ Expectations

Risks for Health Care Professionals

Benefits for Health Care Professionals

Conclusion – Patients and Health Care Providers’ Expectations

Outils and ressources for active offer

Bonjour – Nova Scotia Health

Bonjour / Hello – Réseau Santé – Nouvelle-Écosse

Translation Services

Interpretation Services

Directory of Health Care Professionals

Recording Language on the Patient’s File

The Healthcare Provider’s Handbook

Website and applications to learn french

News release to improve healthcare services

Conclusion and evaluation of Module 3

Conclusion of unit 3 : Providing services in French : it’s easy !

Evaluation of Unit 3

Conclusion

Conclusion of the training

Evaluation of “Patient safety, language and active offer” training

Acknowledgements

About us

Réseau Santé – Nouvelle-Écosse brings together key stakeholders from the health care sector and the community to improve access to French-language health care services for Acadian and francophone Nova Scotians.

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